Making the Call to 9-1-1


  • Answer the questions the operator asks. They are necessary to determine the help you need.
  • Follow all instructions given to you by the operator.
  • If your house is on fire, leave the house and call from a neighbor's or mobile telephone.
  • Keep the answers short and to the point.
  • Know where you are. If help is needed at another location, advise the operator.
  • Stay on the line until the operator tells you to hang up.
  • Tell the operator the nature of the emergency: I need the (police, fire department or ambulance).
  • Try to remain as calm as possible. Take a deep breath and speak clearly.
  • Turn your outside lights on and if possible send someone out to direct the emergency personnel in.